12 Months Warranty is included

with all Boats, Kayaks & Stand Up Paddle Boards

Terms and Conditions

Please read these conditions carefully before using the Bic Boats Direct website.
By using the Bic Boats Direct website, you signify your agreement to be bound by these conditions.

Pricing

All prices quoted on this website are correct at time of issue. Prices are quoted in UK pounds sterling. We reserve the right to alter prices under circumstances beyond our control. If by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided we notify you before we dispatch the item concerned. We reserve the right to refuse any order.

Site Content

Much of the site content relating to Bic Boats is provided to us by Bic Sport based in France. Whilst we take reasonable measures to ensure its accuracy we cannot be held responsible for errors or omissions that may occur. To validate or confirm any information you have seen on this website, or to contact Bic Directly, please visit the Bic Sport's website: www.bicsport.com.

Delivery

Delivery prices are to addresses within mainland United Kingdom only. Unfortunately for larger items we do not deliver to the Islands, Highlands and Northern Ireland.

Delivery for most items is usually within 2-3 days of ordering, boats can take longer. Once your order has left the warehouse you will receive an email from ourselves with a courier consignment number (if applicable) which can used for tracking on some courier websites. The couriers used and the time taken to deliver varies depending on the pickup & delivery locations. If you need your order on/by a certain date then please order well in advance and let us know your requirements so we can help meet them as best we can.

Your order will be delivered to the address you provide to us, therefore you must ensure that all details are full and correct, including post-code, house number and contact phone number. Upon receipt of your order please check for any damage as we will not be able to accept damaged orders back should the order be accepted by yourself on delivery and not signed for as damaged. Bic Boats Direct will not be held responsible for any lost, undelivered or returned orders due to incorrect or incomplete details supplied by yourself. In the event that you fail to sign for, accept or collect your delivery which is subsequently returned to us you will offered the option to either cancel your order where we will refund all monies paid by you less all expenses incurred by Bic Boats Direct in attempting to deliver your order; or, request a re-delivery by reimbursing Bic Boats Direct for any expense incurred due to the return of your order plus the actual cost of re-delivery.

Warranty

All Bic Products are covered by Bic Sport's 12 months manufacturer's warranty.

If any manufacturing faults become apparent with 14 days of purchase please contact us and we will arrange a replacement at no charge. After this we offer a UK based RTB warranty cover for the remainder of the 12 months.

Exchanges, Refunds and Cancellations

Should you not be happy with an item and wish to return or exchange it then please contact us within 14 days from receipt of your order to discuss next steps & obtain a returns reference number. Please do not return an item without first obtaining a returns reference number. For products to be eligible for refund they must be complete, unused and in resalable condition. Any monies refunded to you will be less all expenses incurred by Bic Boats Direct in delivering your order and its subsequent return to our warehouse.

Should you wish to cancel an order please contact us immediately. If the order has not been dispatched we will endeavour to cancel your order. However, should the order already be in transit please refuse delivery stating your reasons. We will refund all monies paid by yourself less all expenses incurred by Bic Boats Direct in delivering your order and its subsequent return to our warehouse.

In the case of refunds & returns the delivery charges for most smaller items are described at purchase. For larger items where the delivery charge is incorporated into the total price (stated as included and not shown separately) or for boats (where the delivery charge of £29.99 is a significant subsidy from what it actually costs us to deliver), then the typical charge for one-way delivery/return is approx £80 for dinghies, £35 for kayaks & £20 for SUP boards (prices ex VAT).

Our contact details can be found here.

Payment Security

Our site uses Paypal to process your orders. Information passed over the Internet is protected by SSL encryption. We have no access to your credit/debit card details passed to Paypal.

Copyright

All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of Bic Boats Direct or associated companies, Bic Sports, Ultrasport EU & eBay

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

Bic Boats Direct is a trading name of Vickers Technologies Limited (VTL Ltd) and was established in 2001; Companies House Number: 04079413, VAT: 727 3799 91.